Kokopo residents now have a centralised location to direct their power issue calls and queries, thanks to the setting up of the new 24 Hour Service centre by PNG Power.
It started operating in November 2013 and to date, more and more residents are now utilising the service.
PPL Kokopo Business Manager Peni Diave said the service centre has been a boost to the operations of the Kokopo team in ensuring customer calls were logged and attended to in an organised manner.
“Before this service centre was established, customers would call our mobile numbers, office numbers and calls were not appropriately logged and attended to. It was more on an adhoc basis,” Mr. Diave said.
Now with the introduction of the 24 hour service centre, Mr. Diave said they can now appropriately attend to power calls and also provide a more detailed report of the issues registered by customers.
With the increase in customer base for the Gazelle power grid, it is expected that the call centre will make a difference in the way customer issues are handled.
For a start, three staff are manning the service centre on a daily shift basis and more staff will be recruited once the centre is officially opened.
Mr. Diave added that this was a way forward for PPL in East New Britain and appreciated the positive steps taken by the management in ensuring customers power issues were attended to on time and effectively.
Electricity consumers in Kokopo can reach the PPL 24 Hour Service Centre on 982 9105 or 982 8403.